Patient Information

Your healthcare journey is important to us. This patient page will be your roadmap for your inpatient stay or outpatient visit with us. Explore this section to find important forms, how to navigate your health insurance, information about your rights and safety, and directions for accessing your medical records at Doctors Hospital.

Appointments (Booking at Doctors Hospital)

Let us help find the right provider for you. Fill out the form below, and we will contact you within the next 48 hours (not including weekends or holidays). We’ll help you find an appointment that best meets your needs.

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Hospital Hours

Urgent Care & Walk-Ins: Open 24 hours, 7 days a week
Outpatient & Wellness Appointments: 8:00 am – 5:00 pm, Monday-Friday
Visiting Hours: 11:00 am – 7:00 pm, 7 days a week
Specialists also available by appointment on Saturdays

If you are experiencing a medical emergency, please call 911.

Parking Information

Doctors Hospital provides free parking for all patients and visitors. Additional parking is available to the left of the hospital upon entry.

Covid-19 Guidance

Please click here for more information on Covid-19 testing and guidance

Protecting Your Personal Data Rights, Concerns & Complaints

How we respect your rights and your privacy

Who we are:
Doctors Hospital (the trading name of P.M.C. Limited), is an eighteen bed, medical/surgical hospital. Established in the Cayman Islands in 2000, Doctors Hospital offers Caymanians, residents and visitors to the Cayman Islands alike access to a full range of health care services provided by our internationally recognized resident physicians and visiting specialists, including surgical, maternity, general/family practice and 24-hour urgent care. Our investment in state-of-the-art technology reflects our commitment to providing quality health care within the Cayman Islands.

Doctors Hospital is registered with the Cayman Islands Health Practice Commission as required by the Health Practice Law, (2017 Revision) and certified as a healthcare facility under registration number
HPC/HCF/020.

Doctors Hospital is affiliated with, (i) Cayman Islands Imaging Ltd. which provides radiology and imaging services to Doctors Hospital and its patients, and (ii) Doctors Hospital Pharmacy (the trading name of Professional Pharmacy Services Ltd) which provides pharmacy and prescription services to Doctors Hospital and its patients. This Privacy Statement applies to each of these three corporate entitities and references in this Privacy Statement to “Doctors Hospital” shall be a reference them collectively.

Whether as a patient or employee Doctors Hospital is committed to protecting your privacy and compliance with the Cayman Islands Data Protection Law (2017 Revision) (“the Data Protection Law”). In this Privacy Statement for the purposes of the Data Protection Law we set out what “personal data” and “sensitive personal data” as defined by the Data Protection Law (referred to herein collectively as “data” unless otherwise indicated) we collect about you, how we obtain that data, how we use and share that data, and the rights and options you have in relation to that data held and processed by us.

What data do we collect about you and how do we obtain it?

At Doctors Hospital we collect data about you, whether as a patient, an employee, visitor, supplier, complainant, enquirer, survey respondent, professional expert or consultant, or member of the public, in a number of ways. This may be from registration or application forms, including on-line registration and submissions by you, referral details from our clinical or administration team, from other third party healthcare providers or hospitals, from CCTV recordings or still images, from referees including referring physicians, specialists and primary care physicians, and directly from you or your authorized representative.

We may hold and process the following basic personal information about you: your name, address, telephone numbers, date of birth, gender, emergency contacts and next of kin contacts, email address, social media contact details, your IP address, marital status, occupation, residency status, place of birth, preferred name or previous name.

We may hold and process also data as to your family, your employer, your health insurer/health plan and your banking, credit/debitcard information and other details relevant to payment, including your creditworthiness, and details of any offences and alleged offences, including as to any criminal record you may have and the disposition of any such proceedings.

We will likely also hold data about you such as notes, records and reports concerning or relevant to you, your health, your medical treatment and care, and your medical history including but not limited to:

Your physical appearance, characteristics, behaviour, and visual images of you
Your lifestyle, social circumstances, and personal information such as your smoking status, alcohol intake and any disabilities to which you are subject
Your responses to surveys and questionnaires
Details of your medical condition or conditions and disease processes, illnesses from which you suffer or to which you are susceptible
The results and reports of investigation such as x-ray imaging, CT/MRI scans and laboratory tests, including your DNA test results and genetic information
Diagnoses, prognoses, opinions, and recommendations for future care or treatment
Your prescriptions and your prescription/medication history
Personal information from people who care for or know you, such as relatives and health or social care professionals
Your religion and racial, ethnic origin, including any religious or other relevant beliefs
Your identified gender or sexual orientation, and sex life
Whether or not you are subject to any protection orders regarding your health, wellbeing and human rights, and whether or not you have executed a formal advance health care directive under the provisions of the Health Care Decisions Law, 2019

How we hold this data

Data may be held by Doctors Hospital in a variety of formats, including paper records, electronically on computer systems, in pictures/photographs, video or audio files.

Why do we collect data?

At Doctors Hospital we need to collect and maintain this data:

so that we can provide the best possible health care for our patients
to support and manage our employees and the efficient operation of our hospital
to provide feedback on our services to our patients and on the management of our staff
to maintain our accounts and records, and for security at our hospital
to support medical research and investigation
to comply with our legal reporting obligations to the health or other authorities.

What is the legal basis for our collection of your data?

The specific legal basis and justification for the collection and processing of data by Doctors Hospital is set out at Schedule 2, Conditions 1-6 and Schedule 3, Conditions 1-3 and 5-8 respectively to the Data Protection Law. Generally, the basis for our collection and processing of data will fall under one or more of the following heads:

Consent: You have given consent for us to collect and process your data for a specific purpose
Medical purposes: The processing is necessary for medical purposes
Vital interests: The processing is necessary to protect the vital interests of you or another person
Legal obligation: The processing is necessary for us to comply with a legal obligation to which we are subject
Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party
Contract: The collection and processing is necessary for a contract we have with you or preliminary to that contract
Public function: The processing is necessary for us to perform a task in the public interest or imposed by law
Information made public: The data has been made public by you
Legal proceedings: The processing is necessary in connection with legal proceedings or obtaining legal advice

The foregoing is a general summary of the legal basis for the collection and processing of data by Doctors Hospital under the Data Protection Law and for further information you are invited to review the provisions of the Data Protection Law and the guidance on the Data Protection Law provided by the Cayman Islands’ Office of the Ombudsman and available on-line at ombudsman.ky/data-protection.

With whom do we share your data and why?

When sharing your data, we will make every reasonable effort to anonymize your data.

We may need to share data concerning you under a variety of circumstances. For most purposes the sharing of data will be with your consent, for example with other medical health care providers, laboratories, your health insurer etc. in order to support your health care needs.

There may be other circumstances where we may be obliged by law to disclose your data to third parties, for example under the provisions of the Public Health Law (2002 Revision). Where we share your data with third parties that sharing of data will be in compliance with one or more of the conditions set out at Schedule 2, Conditions 1-6 and Schedule 3, Conditions 1-3 and 5-8 of the Data Protection Law as detailed more specifically above.

International transfer of your data

Where we need to transfer your data outside the Cayman Islands, for example to a testing laboratory, this will be with your consent to the transfer and we will comply with the “Eighth Principle” under Schedule 1, Part 1 to the Data Protection Law. We may be entitled to transfer your data outside the Cayman Islands under other circumstances in which case we will comply with one or more of the Conditions set out at Schedule 4 to the Data Protection Law.

How long do we retain your data?

We will retain your data for such period as we consider reasonably necessary in accordance with the provisions of the Data Protection Law.

Your rights in regard to your data

Your rights in regard to your data collected and processed by Doctors Hospital are set out at Part 2 to the Data Protection Law and can be summarized as follows:

Your right to be informed in regard to your data
Your right to access your data
Your right to correct your data held by us
Your rights regarding any automated decision-making processes
Your right to have us stop processing your data
Your right to stop processing your data for the purposes of direct marketing
Your right to compensation for damage for contravention of the Data Protection Law
Your right to make a complaint to the Ombudsman

More detailed information is available on-line at https://ombudsman.ky/data-protection

Questions, concerns or complaints

If you have any questions, concerns or complaints in regard to your data held by Doctors Hospital, including as to the exercise of any of your rights in regard to that data under the Data Protection Law, you may contact our Data Protection Officer, who will be pleased to assist you.

Our Data Protection Officer and their contact details are as follows:

Mr. Patrick Turbide
Doctors Hospital
PO Box 2000 Grand Cayman KY1-1104
Tel 345-322-6321
Email: dpo@doctorshospitalcayman.com *protected email*

If you are not satisfied with our response to your requests or have a concern with regard to our processing of your data which we have not addressed to your satisfaction, you may complain to the Office of the
Ombudsman by accessing their complaint form online at: ombudsman.ky/data-protection/public or via their offices at Office of the Ombudsman, 5th Floor, Anderson Square, 64 Shedden Road, George Town, PO Box 2252, Grand Cayman KY1-1107. Telephone: (345) 946-6283

This Privacy Statement was last updated in June 2020. Doctors Hospital may update or amend this Privacy Statement from time to time to reflect any changes in its procedures in regard to your data and/or amendments to the relevant law.

Protecting Your Personal Data

Payment & Insurance Information

From their very first contact with Doctors Hospital, patients enjoy a smooth and efficient service, just by following these simple procedures:

Ensure that you have photo identification such as a driver’s licence or passport;
Bring your insurance card and payment method;
Be aware of your appointment time;
Know what your insurance covers you for. (Go online and print your insurance if possible so that you can be prepared for what you need to pay);
If it is your first time at Doctors Hospital, come half an hour early to allow for us to obtain all your information before your appointment.

Other important information to ensure a speedy service

Call the accounts department before scheduled procedures to get an estimate of cost and an understanding of how bill can be paid.
Payment plans should be planned and cleared with the finance department beforehand for non-emergency cases. Liaise with your doctor to know what procedures will be used so that you can get an estimate of costs.
Statements run monthly on the 10th of the month, only if payment is due from that patient. Patients are responsible for any part of the fees left after the insurance has paid their part.
All amounts pending insurance after 45 days are transferred to the patient. It is important for the patient to liaise with their insurance provider about the payment in this eventuality as most insurance companies have a six-month period of time to file a claim, and if there is a problem with the claim, your time for reimbursement could run out.

Consultation & Treatment Fees

Although your fees (excluding deductible and co-pay) will be billed directly to your health insurance company, it remains your responsibility to check that your health insurance plan covers the cost of your consultations and treatments. You will be asked to pay fees not reimbursed by your insurance company.

Please ensure your account is settled promptly and in full before leaving the hospital.

Patient FAQs

What should I bring to my appointment?

For your appointment, we ask that you bring:

A form of government issued ID (e.g. passport, DL, voter’s card)
Insurance information/Member Id#
List of medication you’re currently on

Do you claim to healthcare insurance?

Yes. We currently accept:

BritCay
Cayman First
Fidelity
Pan-American Life Insurance Group
BAF Insurance
Aetna

However, the claims covered are at the discretion of the insurance provider.

Do I need a referral to get Imaging done?

Yes. Requisition is required from your general physician or provider.

I have an inquiry. Who should I contact?

You can contact our Care Centre team who are available Monday-Friday, 9am-5pm. They can be reached at DHCareCentre@doctorshospitalcayman.com. Alternatively, you can contact our patient care coordinators at 325-9000 where you can select appointments or you can speak with the operator.

Who can I speak with about my statements?

You can contact our Care Centre Team by emailing DHCareCentre@doctorshospitalcayman.com or call 325-9000 and select the Patient Financial Services extension.

Do you have parking available?

Yes. Complimentary parking is available in our main parking areas and behind our building.

Patient Information